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From Find Care, choose your state and concern, pick a provider, and choose a time — the slot is held for you while you complete a short intake, review the telehealth consent, and pay. You'll get an email confirmation immediately.

Some answers indicate symptoms that need in-person or emergency evaluation. When that happens we stop the booking before payment and show guidance for where to go instead. You are never charged for a stopped booking.

Open the appointment from your Appointments page and choose reschedule or cancel. Cancelling 24+ hours before the visit refunds you automatically; inside 24 hours the visit is charged, so reschedule if you can.

Open the appointment and tap Join. Run the quick tech check (camera, microphone, connection), check in, and wait in the virtual waiting room — the visit starts automatically when your clinician joins.

Your browser or phone controls permissions: look for the camera icon in your browser's address bar, or check app permissions in your phone's settings. The tech-check page tests both before your visit so problems surface early.

Use the 'Report a technical problem' button on the visit screen — your payment is refunded automatically and you're invited to rebook. Either you or your clinician can report it.

Your card is charged when your booking is confirmed — for exactly the price shown on the provider's card. Receipts are always available on your billing page.

After a completed visit, download the superbill from your billing page and submit it to your insurer for possible out-of-network reimbursement. Reimbursement depends on your plan's out-of-network telehealth benefits.

Your Records page holds every released visit summary (including your care instructions) and prescriptions. Summaries appear once your clinician releases them, usually shortly after the visit.

Each completed visit opens a message thread for follow-up questions, available for 7 days after the visit. When the window closes, the conversation stays readable — for new concerns, book a follow-up visit.

Use 'Forgot password' on the sign-in page. For your security we'll email a reset link that expires quickly; if you don't see it, check spam and confirm you used the email on your account.

From account settings, confirm your password to request deletion. You're signed out everywhere immediately, and personal data is erased after a 30-day grace period — signing back in during those 30 days cancels it. Records the law requires clinicians to retain (like signed visit notes) are kept per medical-record retention rules.