Step-by-step help,
written like we mean it.

Booking, video visits, payments, prescriptions, records, and your account. Can't find it here? A human reads every message.

Booking a visit

Finding care, holds, rescheduling, and cancellations.

• Booking your first visit →
• Why was my booking stopped during intake? →
• Rescheduling or cancelling →
• Why we ask what state you're in →

Video visits

Joining, tech checks, and what happens when tech fails.

• Joining your visit →
• Camera or microphone not working →
• The visit failed for technical reasons →

Payments & refunds

Charges, refunds, receipts, and superbills for insurance.

• When am I charged? →
• How refunds work →
• Getting a superbill for insurance →

Prescriptions

How e-prescriptions work and what can't be prescribed online.

• How prescriptions work →
• What can't be prescribed online →
• My pharmacy doesn't have my prescription →

Records & messages

Visit summaries, documents, and messaging your provider.

• Finding your visit summary and prescriptions →
• Messaging your provider after a visit →

Account & security

Passwords, sign-in, and deleting your account.

• Resetting your password →
• Deleting your account →

For providers

Applying, credentialing, availability, and getting paid.

• Applying and getting credentialed →
• Setting your availability and prices →
• How you get paid →