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$0
Hidden fees
No memberships. No subscriptions. No booking fee, no platform fee, no "convenience" fee. The clinician's price is the total price.
24h
Full-refund window
Cancel 24 or more hours before your appointment and the refund is automatic and full. No forms. No phone tree. No "credit."
100%
Tech-failure refund
If a technical failure prevents your appointment from happening, you're refunded automatically. Our problem, our bill.
Every appointment includes
Same-day video appointment with a license-verified clinician
Pre-appointment intake with safety screening (emergencies stopped free)
Written appointment summary & instructions in your account
E-prescription to your pharmacy, if prescribed (never controlled substances)
7-day post-appointment message window with your clinician
Receipt and downloadable superbill
Paying without insurance
We’re self-pay and honest about it — we don’t accept insurance, and there’s no network to worry about. Two things help:
HSA / FSA cards typically work
Video appointments are usually an eligible medical expense. Your card issuer has the final say.
Superbill for out-of-network claims
Download one from your account after any appointment and submit it to your insurer for possible reimbursement. How superbills work →