Do I need an appointment?
Yes — all appointments are booked video appointments. Same-day openings are common; every clinician card shows their next available times.
Who can use United Medical?
Adults 18 and over, in states where our clinicians hold licenses. Kids deserve pediatric care built for kids — we don’t see anyone under 18.
What can’t a video appointment handle?
Emergencies, anything needing a hands-on exam or labs, chronic-care management, and mental-health therapy. Our intake screens every booking and stops the ones video can’t safely serve — free, before payment.
What happens after my appointment?
You get a written summary and instructions in your account, prescriptions go electronically to your pharmacy, and you can message your clinician for 7 days.
How much does an appointment cost?
Each clinician sets their own per-appointment price — typically $45–$85 — and it’s shown on their card before you book. No memberships, no hidden fees.
What’s your refund policy?
Cancel 24+ hours before your appointment and the full refund is automatic. If a technical failure prevents the appointment, that refund is automatic too.
Do you take insurance?
No. We’re self-pay and say so plainly. HSA/FSA cards typically work, and you can download a superbill after your appointment for possible out-of-network reimbursement.
What is a superbill?
An itemized receipt with the diagnosis and service codes insurers need. Download it from your account and submit it to your insurer as an out-of-network claim. Reimbursement depends on your plan.
Can I get a prescription?
Often, yes — if your clinician decides one is appropriate, it’s sent electronically to your pharmacy the same day.
Can I get a controlled substance prescribed?
No. The platform blocks controlled-substance prescribing entirely — no exceptions. If that’s what you’re looking for, we’re not the right service.
Can I get a refill?
Short-term refills of routine, non-controlled medications are a common appointment type. Book with any clinician licensed in your state.
How do I know my clinician is legitimate?
Every clinician’s license is verified against primary sources before their first patient and re-verified continuously. You only ever see clinicians licensed for your state.
Are the reviews real?
Only patients who completed an appointment can leave a review, and reviews are moderated before publication. Until launch, any testimonials on this site are clearly labeled samples.
What about my privacy?
Privacy-first, in plain language: your health information is used to provide your care, not to sell you things. Full details are in our privacy policy.